Internet Connection / Configuration


Service:

Internet modem Setup & Configuration


Service Includes:

  • Test your phone line for signal strength.
  • Properly setup your software and modem settings (this includes configuring any email accounts and internet sharing)
  • Test your connection speed.
  • Setup internet sharing/small network, so you can share your internet connection to as many computers as you want
  • We can also provide you with wireless router/firewall to allow your portable computers be used anywhere within 50 meters from connection point.

If you having difficulties connecting your broadband service, we can help:

1. We can test your phone line for signal strength.

2. Properly setup your software and modem settings (this includes configuring any email accounts and internet sharing)

3. Test your connection speed.

4. Setup internet sharing/small network, so you can share your internet connection to as many computers as you want

5. We can also provide you with wireless router/firewall to allow your portable computers be used anywhere within 50 meters from connection point.

If you are interested in interconnecting your home place with computers in your office we can do it.

Examples of types of things we can also help you with include: Setting up email accounts which allow you to access your email from anywhere – home or office, on the road or overseas; registering domain names, organising website hosting, broadband and dialup internet access, signatures, encrypted email and more.

Networking

The network is the core foundation of any IT infrastructure. At The Bearded Freelancer, we can design, build and support robust and scalable networks.

Organisations are storing and moving more data than ever before, together with the convergence of voice, video, and data.  We provide network assessment, design, deployment and support services.

The range of network solutions include:  

  • Application Delivery Management
  • Traffic Management
  • Load Balancing
  • Internet Protocol (IP) Telephony/Voice Over IP (VoIP)
  • Network Management/Monitoring
  • Switching & Routing
  • Virtual Private Network (VPN)/Security
  • Wide Area Network (WAN)
  • WAN caching / compression solutions
  • Wireless Networking
  • Network security including Anti-Virus / Spam.

The Service Includes:

  • Installation of a router and applicable cards to a high-speed source between computers (wired or wireless)
  • Configuration of router settings — Username/Password, SSID and WEP/WPA2 — to secure your network.
  • Verify connections to make sure the networked computers can share the Internet, share files between computers and print over the network

Malware Removal


Service

We’ll make sure that your computer is virus/spyware free and will repair any damages that have been done to the operating system. As a security measure we’ll ensure your computer is up to date with the latest Microsoft patches.

   

The Service Includes:

  • Complete cleanup of any malware and repair of Computer/ Server / Network.
  • Setting up security software – prevention is better than cure!
  • Teaching you how to browse the Internet safely using safe browsers, habits and WOT

Remote Support

If you are at home, office or on the road, and you need urgent help with a PC application, operating system, peripheral or other computer related problem. We can provide you with online technical support via internet.

We can solve a wide variety of computer related problems from small glitches to a crashed network. With a online remote support you don’t have to allocate time for appointment with computer technician, you can also get a professional support with your computer even if you are interstate or overseas. All you have to do is get your computer connected to the internet and give us a call.

Here are just a few of the services that we can provide through remote support:

  • Locate and exterminate running viruses and spyware.
  • Install & configure new software on your computer.
  • Assist with hardware installation.
  • Assist with your printer or other peripheral devices.
  • Answer your computer related questions with live demonstration on your screen.
  • Update your antivirus software.
  • And much more!

Service

Online remote support. 


Special Offer: If remote support session takes less then 10 minutes, it’s FREE

Repair & Troubleshooting Services

  • Break Fix | Ad-Hoc Service

  • Hardware Repairs

  • PC Repairs

  • Laptop Repairs

  • Software troubleshooting


Break Fix | Ad-Hoc Service

Something goes wrong and we fix it. Not the recommended way to operate especially for businesses but in this economy businesses still run in a reactive only model. 

If you don’t need an IT managed service but have occasional issues pop up that you need reliable IT Specialists to look after you. Then contact us now.


Hardware Repairs

As computer engineers equipped with extensive array of tools and spare parts, which allows us to:

  • Detect all of the system hardware failures.
  • Pinpoint failures to specific hardware device.
  • Allow retesting of repaired or replaced devices to make certain that the error defect has been eliminated.

Wide range of parts available onsite:
We have comprehensive kit of standard PC spares which enable us to carry out most hardware repairs on site.
The spare kit includes:  CD/DVD-RW Drives, CPU Fans, Floppy Drives, Hard Disk Drives, Keyboards, Memory, Modems, Mice, Network Interface Cards (NIC’s), Power Supplies (PSU’s), Video Cards, USB Ports, Networking equipment etc.

Once the problem is detected, in most cases we can replace the faulty unit on the spot, without having to come back again or to take computer for workshop repair.

 

We supply pick up and drop off delivery service for repairs. 

OR 

If we have the hardware we can do a repair onsite.


PC Repairs

If you having difficulties using your computer, you can always call us and ask for help. If it is not possible to solve the problem over the phone, we will come to you. We will not only diagnose and fix all your computer problems, but will also advise you the way to avoid it in the future.

We will also help you with:

  • OS automatic updates configuration.
  • Antivirus/firewall software.
  • Install all necessary software tools for convenient work with your computer (Acrobat Reader, WinRar, Audio Video players and codecs)
  • Data organisation.
  • Network configuration.
  • Data recovery.
  • Forgotten password recovery.
  • Internet connection/configuration.
  • Install additional application at your request.

Laptop Repairs

On-site hardware repairs of notebooks and laptops are difficult due to the proprietary nature of many of the components, and the wide and continuously changing model ranges offered by each manufacturer. Workshop repair, or return to the manufacturer, is normally the best solution although neither of these options result in a speedy repair. We can manage the entire repair process including outsourcing of new or second hand parts, installation of any applications required and copying any data from the original laptop’s hard disk should there not be a backup.


Software troubleshooting

Most problems that occur with computers are the result of software-related issues:

Programs that lock up, printers that suddenly won’t print, operating systems that won’t boot and lots of other common errors are all somehow related to the operation of software on your PC.

Unfortunately, troubleshooting software problems on PCs is one of the hardest problem-solving task you’re ever likely to run into on your computer. The reason for this is because of the Byzantine-like structure of today’s PC applications and operating systems. In essence, the problem can be boiled down to this: All the various pieces of software on your computer—your main applications, the drivers for your specific peripherals, and the various Windows system files—work together in an enormously complex web of inter-relationships. Adding, removing or altering one piece of that puzzle can (and often will) lead to software that just doesn’t work.

Software troubleshooting tips:

  1. Read carefully all error messages, warnings etc you get when troubleshooting you software. Do not hurry!
  2. Try to analise, why it happened. May be you installed some application (game, security software, new windows screensaver etc). If so try to uninstall it and see what happens.
  3. If you get some specific error messages, you can try (may be by using some other computer) to type this message into google search engine and find out if there are anybody else had this problem before. In most cases you’ll find that there are plenty of people having the same problem!! And normally solution is also described on those pages.

However if none of above mentioned suggestions did not help, you might need professional help. In this case you can give us a call and explain your problem. Alternatively you can email.

Malware Removal


Service

We’ll make sure that your computer is virus/spyware free and will repair any damages that have been done to the operating system. As a security measure we’ll ensure your computer is up to date with the latest Microsoft patches.


The Service Includes:

  • Complete cleanup of any malware and repair of Computer/ Server / Network.
  • Setting up security software – prevention is better than cure!
  • Teaching you how to browse the Internet safely using safe browsers, habits and WOT

New Business Setup

A full setup package to start your business in the right direction when implementing IT. in your office  So many businesses end up starting without the right tools, this ends up becoming a huge cost to them. Start with an IT consultation first, and have a IT professional walk you through with your business goals. This will save you money & make you more effective in gaining your goals faster. Let technology help your business, not hold you back!

  • Computer Setup
  • User Setup
  • Software Install & Configuration
  • Network Setup & Configuration
  • Backup schedule
  • Disaster Plain & Recovery
  • E-mail configuration
  • Network Security 
  • Internet Connection / Configuration